AI Support Copilot
An AI copilot that resolves common support tickets instantly and hands off complex cases with full context.
ShopSuite
ShopSuite is an e-commerce platform serving mid-size online retailers with order and inventory management tools.
The support team was overwhelmed by repetitive questions about order status, returns, and account issues, slowing response times on complex cases.
An AI support copilot that answers common questions instantly and hands off complex cases to human agents with full context.
Started with the highest-volume ticket categories, measuring deflection rate before expanding scope.
Important features
Screenshots
Technologies used
A retrieval-augmented generation pipeline over ShopSuite's help docs and order data, built on OpenAI APIs with a vector database and a .NET orchestration layer.
- Existing helpdesk platform
- Order management system
- Customer account system
Results & benefits
The AI features they shipped for us now handle 40% of our support volume automatically.
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