Citizen Services Portal
A self-service portal for municipal permit requests, bill payments, and service tracking.
City of Rivermont
The City of Rivermont provides municipal services to a mid-size population and previously required in-person visits for most permit and service requests.
Residents had no way to request services, pay bills, or track permit status online, creating long lines and slow response times at city offices.
A citizen self-service portal for permit requests, bill payments, and service tracking, accessible on any device.
Built to WCAG accessibility standards from day one, with usability testing across a range of technical literacy levels.
Important features
Screenshots
Technologies used
A .NET Core application on Azure with a React frontend, built to WCAG 2.1 AA accessibility standards.
- Municipal payment processor
- Existing permit/records system
- Email notification service
Results & benefits
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